Client LoginIntroduction
Dolphin Markets Limited ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. As a financial services provider regulated by the Mauritius Financial Services Commission (FSC License Number: GB22200637), we adhere to applicable data protection laws, including the Mauritius Data Protection Act 2017. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (https://www.dolmarkets.com/) or use our services.
1. Information We Collect
We may collect the following types of personal information:
• Name, address, email address, phone number, date of birth, nationality, and identification documents (e.g., passport, national ID).
• Bank account details, payment information, transaction history, and investment preferences.
• IP address, browser type, operating system, and browsing behavior on our website.
• Information required for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance, such as proof of address and source of funds.
• Any additional information you provide voluntarily, such as feedback or survey responses.
2. How We Collect Information
We collect personal information through:
• When you register an account, complete forms, or communicate with us via email, phone, or other channels.
• Through cookies, server logs, and similar technologies when you visit our website.
• From financial institutions, credit reference agencies, or regulatory bodies for verification purposes.
3. How We Use Your Information
We use your personal information to:
• Provide and manage financial services, including account setup, transaction processing, and customer support.
• Comply with legal and regulatory obligations, including KYC and AML requirements.
• Improve our website and services through analytics and user feedback.
• Communicate with you about account updates, promotions, or regulatory changes.
• Detect and prevent fraud or other illegal activities.
4. Disclosure of Your Information
We may share your personal information with:
• To comply with obligations under the Mauritius Financial Services Commission and other applicable laws.
• Third-party vendors (e.g., payment processors, IT service providers) who assist in delivering our services, bound by confidentiality agreements.
• When required by law, such as in response to court orders or regulatory investigations.We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, KYC/AML data may be retained for a minimum of 7 years as per regulatory requirements.
7. Your Rights
Subject to applicable laws, you may have the right to:
• Access and obtain a copy of your personal information.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, where applicable.
• Object to or restrict the processing of your data.
• Request data portability.
To exercise these rights, please contact us at [email protected]. We may require identity verification before processing requests.
8. International Data Transfers
As a Mauritius-based company, your data may be processed or stored outside your country of residence. We ensure that any international transfers comply with applicable data protection laws and include appropriate safeguards.
9. Cookies
Our website uses cookies to enhance user experience and collect technical data. You can manage cookie preferences through your browser settings. For more details, please refer to our Cookie Policy on our website.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website, and we will notify you of significant changes.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
• Dolphin Markets Limited, 12th Floor, Bank Street Cybercity, Ebene 72201, Mauritius
Last updated: September 10, 2025